A $150 deposit is required to secure all appointments with Dr. Akbari. This deposit is non-refundable but will be applied as a credit toward your treatment or product purchase at the clinic. The deposit never expires—if you reschedule or decide to use it for a different service/product, the credit remains on your account.

Please provide at least 48 hours’ notice for any cancellation or rescheduling so we can offer the slot to other patients. If you cancel or reschedule with less than 48 hours’ notice, or fail to show up, your $150 deposit will be forfeited as a late cancellation/no-show fee. With ≥48 hours’ notice, your deposit remains as a credit for future use (or can be refunded if you choose not to proceed). If our medical staff determines at your appointment that you are not a suitable candidate for the scheduled treatment for safety/medical reasons, any deposit or prepayment will be returned or can be applied to an alternative service.

If you anticipate being late, please call us as soon as possible. Arriving more than 15 minutes late may result in a shortened treatment or the need to reschedule. If we cannot complete your service due to a very late arrival, it will be treated as a missed appointment and the same deposit forfeiture/no-show fee will apply. We value our providers’ time and other patients’ appointments, so punctuality is appreciated.

Repeated no-shows or last-minute cancellations disrupt our schedule. Patients with a history of multiple late cancellations or no-shows may be required to prepay future appointments in full (up to 100% of the treatment cost as a deposit) to book again. Monarch MD reserves the right to refuse appointment requests from patients who habitually violate our cancellation policy.

Payment for all treatments and services is due at the time of service (less any prior deposits). We accept major credit cards, debit, and cash. Because these are elective aesthetic procedures, insurance is not accepted. Financing options or membership plans may be available.

All sales on services and treatments are final. Treatments are non-refundable, even if you decide not to use prepaid treatments or are unhappy with an outcome. Once a treatment is purchased and/or provided, we do not offer refunds, including in cases of dissatisfaction with results or changes of heart. Aesthetic results vary from person to person; while we strive for excellence, specific outcomes are not guaranteed, and lack of a “perfect” result is not grounds for a refund. Prior to treatment, we conduct a consultation and obtain informed consent to ensure you understand the procedure, risks, and realistic outcomes.

Pre-purchased treatments, packages, or credits are non-refundable, even if sessions remain unused. At our discretion, any remaining balance may be transferred as credit toward other services of equal or lesser value; no monetary refund will be given.

In the rare event of an adverse reaction or complication, we will provide appropriate medical evaluation and care. An undesired outcome or complication does not entitle you to a refund. Our obligation is to help remedy issues—not to reverse charges. We may, at our discretion, offer additional corrective treatments or remedies; monetary reimbursement is not provided.

We care deeply about your satisfaction and will work with you to achieve optimal results (including follow-ups or tweaks when feasible). Aesthetics is not an exact science; individual responses vary, and we cannot guarantee a specific outcome. Dissatisfaction alone is not cause for a refund or free retreatment. Please contact us within a week of your appointment with concerns so we can evaluate and discuss solutions.

Skincare and retail product purchases are final sale. For safety and product integrity reasons, we do not accept returns or exchanges once products have left the clinic, except in specific circumstances at management’s discretion. Unopened items may be considered for return in special cases, but this is not guaranteed.

If you experience a documented allergic reaction or adverse response to a product purchased from us, notify the clinic immediately. Email us within a few days of noticing the reaction (ideally within 7 days of purchase/use) with a description of symptoms, timestamped photos, and the product’s lot number. We will review and determine next steps. If a legitimate product-related reaction is verified, we will offer an exchange or clinic credit (or a refund if necessary) in line with manufacturer guidance and our internal policies. We cannot consider reaction-based returns without documentation or for products not purchased directly from Monarch MD.

If a product is defective (e.g., broken pump/seal) or the wrong item was received, contact us within 7 days. We will exchange the defective or incorrect item for the same product. Cash refunds are not issued unless a replacement is unavailable.

Prescription items (if applicable) cannot be returned once dispensed, for safety and regulatory reasons. Refunds or exchanges are not available for prescription creams or medications provided through the clinic.

We offer three membership tiers: Premium ($150/mo), Elite ($295/mo), and Elite Plus ($595/mo). Each tier includes one monthly treatment from a select menu corresponding to that tier. The included treatment must be redeemed within its billing month; benefits do not roll over indefinitely. Unused monthly treatments may expire. Services and perks have no cash value.

All memberships require a 6-month minimum commitment. Cancellations or freezes are not permitted during this initial term. Please ensure you are ready to commit before enrolling.

Membership fees are billed monthly to a card on file (charged on the same date each month or a designated billing date, such as the 1st). Keep your payment method current. If your card is declined or expires, you’ll have a 7-day grace period to update it, after which benefits may be suspended or canceled.

Membership treatments and discounts are for the enrolled member only and cannot be transferred or shared. We encourage you to use your included service each month. Pausing is not available mid-term except under extraordinary circumstances (e.g., serious medical illness) handled case-by-case. Items not included in the membership are charged at regular prices or at the applicable member discount. Additional perks (e.g., priority booking or promos) are outlined in the welcome packet.

After the initial 6-month term, memberships continue month-to-month until canceled. To cancel after the minimum term, submit a written request (email is acceptable) at least 30 days before your next billing date. If notice is given less than 30 days before, one additional monthly charge may process. Early termination before the 6-month term may incur an early termination fee (up to ~$300) or billing of remaining months, at Monarch MD’s discretion. After cancellation, you may rejoin later; a new minimum term may apply.

Membership dues already charged are non-refundable, even if you decide to cancel mid-term. If you forget to use a month’s benefit, that month’s fee will not be refunded. Any unused member credit remains on your account for services/products, per clinic policy.

We may suspend or cancel a membership for violation of terms, inappropriate behavior, fraud, or other issues. Unused credit will be handled case-by-case. We reserve the right to adjust pricing, benefits, or terms with advance notice (generally ≥30 days for significant changes).

Membership is available to clients aged 18+. Memberships are personal and non-transferable; only the registered member may redeem monthly treatments or benefits (ID may be required).

As a medical aesthetic clinic, we require completion of appropriate health questionnaires and informed consent forms prior to treatment. It is your responsibility to disclose full, accurate medical history and any health changes before each treatment—including medications, supplements, allergies, recent procedures, or conditions (e.g., pregnancy). We cannot be liable for complications arising from omitted or incorrect information. Our staff will explain risks, benefits, and expected outcomes; by signing consent, you acknowledge understanding and acceptance. Please ask questions at any time—we want you to be fully informed and comfortable.

Aesthetic medicine is not an exact science. We recommend appropriate treatments and aim for excellent results, but outcomes cannot be guaranteed. Individual results vary based on anatomy, physiology, lifestyle, and adherence to care instructions. By undergoing treatment, you accept that results may not meet expectations despite proper procedure. (Refunds are not provided for outcomes that don’t meet expectations—see refund policy.)

We are committed to a safe, professional, and welcoming environment. Harassment, rude, or disruptive behavior toward staff or patients will not be tolerated. Monarch MD reserves the right to refuse service for abusive behavior, inappropriate conduct, or failure to adhere to policy.

Please keep valuables with you. Monarch MD is not responsible for lost or stolen items. Items left behind may be kept in lost-and-found for a reasonable time; we are not liable for these items.

For safety and a calm treatment environment, please do not bring young children unless they have supervision. Children cannot be left unattended in the waiting area or treatment rooms. Due to space and the clinical nature of procedures, multiple guests are discouraged; only the patient is allowed in treatment rooms in most cases. If you must be accompanied by a minor or guest, inform us in advance and ensure supervision is arranged.

If you are unsatisfied with any aspect of your service or have concerns post-treatment, contact us within a few days. While we do not offer refunds for services, we may schedule a follow-up to assess results and, when appropriate, provide touch-ups or corrective measures at reduced or no cost, at the practitioner’s discretion and according to medical appropriateness (e.g., injectables typically re-evaluated at 2 weeks).

Monarch MD may update or modify these policies periodically to reflect new regulations or practice standards. We will endeavor to communicate major changes in advance (e.g., email or in-clinic signage). Policies and pricing may change without notice when necessary. The most current version will be available on our website and at our front desk.